Store Policies

FREE Shipping on all domestic orders. We also ship Worldwide.

Turnaround

All orders are shipped within 24-48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

International Orders

The shipping costs are based on your location, the total weight of your order, and your desired shipping method. Your shipping options will be provided to you during the checkout. 

How to Return

Hookah must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a refund.

2. Mail your returned item to:

The Hookah Shisha

7515 Exchange Drive

Orlando, FL 32809

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. Buyer is responsible for return shipping fee.

Exchanges

You may exchange your hookah for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Mailing Address for Check/Money Order

The Hookah Shisha
Returns Department 
7515 Exchange Drive

Orlando, FL 32809